Can I check the status of my order?
Yes. See our order status section.
How do I contact you?
Our Australian administration is located at:
PO Box 7485
Canberra BC ACT 2610
AUSTRALIA.
Tel: (02) 6293 8222
Fax: (02) 6260 2616
For general enquiries, Email
For other enquiries, see the Contact
Us section.
How much will it cost to ship my order?
For orders of 3 items or less, freight is charged at $8.
For orders of 4 products or more, freight is charges at $12.
Is it safe to use my credit card here?
Yes! We utilise industry standard encryption to ensure your personal and
credit card details remain confidential. At no time do we transmit insecure
personal information over the Internet. We also provide SafeTrade insurance on all transactions for complete peace of mind.
What
credit cards do you accept?
We accept American Express, Bankcard (Australia), Diners Club, MasterCard
and Visa.
What
will my credit card statement show?
Your credit card will be billed in Australian dollars and your statement will report your purchase as "AXIS HUME".
How
will you ship my order?
Your order will be shipped in plain packaging via Australia Post Express. For more information, see our
Shipping section.
Do
you ship to…?
All our product is shipped from Canberra. If you are ordering from overseas we do recommend that you check your
country's customs policy for the product you are ordering. We cannot accept any responsibility for goods that are
seized by customs in your own country. Likewise, we can accept no responsibility for any taxes or duties that may
be payable on goods entering your country. For more information, see
our Terms and conditions
page.
What if I'm not home?
For our Australian customers, if there is no-one to accept delivery, our courier will take your package to the
nearest Australia Post office. Our courier will leave a card allowing you to collect your delivery at your
convenience. Your order will carry no indication of supplier and you will not need to mention the website in
order to pick-up your package.
More Information is available on our shipping page.
Do you ship to P.O. Boxes?
Yes, to Australian P.O. Boxes.
Will
you respect my privacy?
We've been in the adult retail and mail-order industry for over 20 years
so we know how important discretion is to our customers. Our Privacy
page tells you exactly what we will and won't do with
your personal information.
Are batteries included?
Yes, for Australian customers we include batteries with all toys that require them.
Can
I get more information about a product?
Certainly. Email our staff at .
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